• Delivery of Product(s)
  • The delivery of our product(s) to the customer is always done in good faith, courteous and as safe as possible.

    We understand that in some circumstances the recipient may not be at the premises to receive the delivery. An ATL (Authority to leave) must be agreed upon on all deliveries that we do. We will attempt to contact the customer for alternative arrangements where a delivery cannot be safely left or if the address is a locked or secured apartment complex.

    In some cases a re-delivery fee may be applicable. This fee is generally the cost of the delivery charge that we require as billed at the time of the order.
    We will always try our best to ensure the recipient receives the product(s) before any further action is taken.
    If the product is being safely left at a residence, we will always take a photo of the product at the residence and ensure that the product(s) is secured properly to a door or gate etc.

  • Out of stock product(s)
  • In very rare circumstances we may encounter a shortage of a product, being a particular colour or print design.
    We reserve the right to provide an alternative colour or printed balloon matched as close as the one that has been ordered.

  • Can I change my order once I have placed it?
  • Please contact us as soon as you realise there is an issue with your order and we will try to help. As our warehouse is constantly processing your orders, sometimes we may be unable to modify your order as it may already have been processed and dispatched.
    We can generally assist if this is done before 8am on the day of delivery.

  • I’ve ordered the wrong product and need to change it before my order is sent.
  • We always recommend to contact our Customer Experience team via telephone, email or using our Contact Form before you purchase, if you have any questions about delivery or our products. In the unfortunate chance you receive your product and it is not quite right, we are more than happy discuss options to ensure a satisfying solution.

    Please Note: Products on our web site have colours which may differ slightly from photos due to lighting/monitor settings.

  • Can I return an item?
  • Due to the nature of our products being disposable, returns cannot be accepted.

  • Faulty Products
  • If the product received has been found to be defective on arrival, the team at Ultimate Balloons will do everything possible to ensure a positive outcome.
    Goods found to have manufacturing defects, the customer will receive a credit note or refund on the faulty item.
    Claims for faulty goods must be reported to Ultimate Balloons within 48 hours of the receipt of the order.
    Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately as this will ensure prompt and corrective action on our part.

    All items faulty in question are subject to a visual inspection which must be provided as a clear photo from the customer.
    We will not offer a credit note or refund for foil balloons which have been subject to abuse or neglect, as indicated by tears along the seam area; burned, or have puncture holes; exposed to moisture of any form; roughly handled, improperly stored, or balloons exposed to high temperatures or direct sunlight.

  • Change of Mind
  • Change of Mind orders will not be accepted once the order has been scheduled for delivery after 8am on the day of the orders delivery.
    Please choose carefully when making a purchase to ensure it suits your needs.

  • Afterpay Orders
  • Do my payments stop if I receive a credit note for an item I purchased on AfterPay?

    You still have to continue paying your payments as you will be issued with a store credit for the amount that you paid originally, which you may use straight away. Credit notes last for up to 18 months

  • Security Checks
  • You may be required to verify your account and payment details, if our online support team contacts you. Remember this is for your benefit, to ensure your credit or debit card is not used without your consent. If we discover anyone trying to use another person’s card or details without consent, we will not hesitate to report them to the appropriate law enforcement agency.

  • COVID-19
  • We are currently operating business as usual.

  • Contact Us
  • If you need further assistance regarding our terms and conditions, we recommend using our Contact Us Form on our web site or our phone number is
    +613 9351 0789
    (Office Hours Mon-Sun 9am-5pm AEST)