Returns/Refund Policy

Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. The request must be made in writing and a RAN (Return Authorization Number) must be obtained.
Claims for faulty goods must be reported to Ultimate Balloons within three (3) days of the receipt of the order.
Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately as this will ensure prompt and corrective action on our part.

All items returned are subject to individual inspection. We will not replace foil balloons which have been overblown, as indicated by tears along the seam area; burned, or have puncture holes; poorly sealed as evidenced by wrinkles in the neck of a heat-sealed balloon (when supplied flat), exposed to moisture of any form; roughly handled, improperly stored, or balloons exposed to high temperatures or direct sunlight.

All items which have been authorised for return need to be returned within fourteen (14) days. After this time, no returns will be accepted.

Change of Mind returns will not be accepted. Please choose carefully when making a purchase to ensure it suits your needs.

Postage on returned products is the responsibility of the purchaser. Postage will be reimbursed to the customer if the products purchased have been found to be a fault on our part.
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